Privacy Policy
This policy explains what information Rank Radiantly collects through this website, our AI chat and the AI receptionist service, how we use it, who helps us process it and the choices you have.
Who we are
Rank Radiantly provides SEO services and AI receptionist and website chatbot plans to small businesses in the United States. In this policy, "we", "us" and "our" mean Rank Radiantly. "You" means anyone who visits rankradiantly.com, chats with our assistant, contacts us, or calls a business that uses our AI receptionist.
If you have a question about this policy, email [email protected] or call (866) 571-4320.
What we collect
Details you give us in the chat or on a form. When you use the chat on our website or the contact form, you may give us:
- your name, email address and phone number, and the best time to reach you
- your website address
- your business name and what the business does
- the city or area you serve
- what you need help with, whether anyone does SEO for you now, when you want to start, and anything else you choose to tell us
We also keep the messages you type in the chat and a note of the page you opened it from.
Messages you send us directly. If you email or call us, we keep what you send and our replies so we can help you.
Calls handled by the AI receptionist. Our AI receptionist answers phone calls for our client businesses. When someone calls one of those businesses, the service processes the call audio and may create a recording and a written transcript. It also captures what the caller shares, such as their name, phone number and the reason for the call, and sends it to the business by text and email. For these calls, we act on behalf of the client business, and the client business decides how that information is used.
Basic technical information. Like most websites, our hosting provider receives technical information when you load a page, such as your IP address, browser type and the page requested. We use it to deliver the site, keep it secure and stop abuse.
How the AI chat works
The chat on our website is an automated AI assistant. It is powered by Claude, an AI model made by Anthropic. When you send a message, the text of the conversation is sent to Anthropic so the model can write a reply. The assistant's job is to understand what you need and collect your contact details so our team can follow up. A person from our team handles every project.
Please do not share passwords, logins, payment card details, or health or medical information in the chat. If you run a medical, dental or legal business, please don't share patient or case details. The assistant is told not to ask for these, and to tell you not to share them if you offer.
We store chat transcripts in Cloudflare KV, a storage service run by Cloudflare, for 90 days. After that they are deleted automatically.
Recorded calls and caller notice
Calls answered by the AI receptionist may be recorded and transcribed so the business can review them and so we can improve the script. Callers are told, or should be told, that the call may be recorded.
Some states require the consent of everyone on a call before it is recorded. The client business that uses our AI receptionist is responsible for giving any caller notice and getting any consent required by the laws that apply to its calls. We can include a recording notice in the greeting, and we recommend that every client does.
If you called a business that uses our AI receptionist and have a question about your call, please contact that business first. You can also contact us and we will help where we can.
How we use information
We use the information we collect to:
- review your website and needs, and contact you about the services you asked about
- prepare quotes and deliver the services you buy
- run the AI receptionist and chatbot for our client businesses, including sending them their leads, recordings and transcripts
- answer your questions and provide support
- improve our website, chat and scripts
- protect our website and services from spam, bots and abuse
- meet our legal obligations
Our lead management system
When the chat or contact form has collected your details, they are sent to our lead management system, which we call the "Lead Ledger". It stores the lead, sorts it by the type of request and emails it to our team so we can follow up within one business day. The lead includes your contact details, website, business details, what you need and a short summary of the conversation.
Bot protection with Cloudflare Turnstile
Before the chat starts, and on our forms, we use Cloudflare Turnstile to check that a real person is using the site. To do this, Cloudflare processes signals from your device and browser, such as your IP address and browser characteristics. Turnstile does not show ads and is not used by us to track you across other websites. Cloudflare's own privacy policy explains how it handles this information.
Analytics
We use Cloudflare Web Analytics to understand how many people visit our pages and which pages are useful. It does not use cookies, does not build a profile of you and does not track you across other websites. We also count a few simple events, such as when the chat is opened, when a first message is sent, when a lead is submitted and when a phone number is tapped.
Service providers we use
We share information only with providers that help us run our services, and only what they need for that job:
- Cloudflare hosts this website, stores chat transcripts, provides Turnstile bot protection and provides Web Analytics.
- Anthropic processes chat messages to generate the AI assistant's replies.
- ElevenLabs provides the voice that the AI receptionist uses to speak with callers, and processes call audio for that purpose.
- A telephony provider connects and carries the phone calls the AI receptionist answers, and may process call audio, phone numbers and call details.
- Email and messaging providers deliver lead notifications and alerts to our team and to our client businesses.
We may also share information if the law requires it, to protect our rights or the safety of others, or as part of a sale or reorganization of our business, in which case this policy would continue to apply to it.
We don't sell your personal information
We do not sell personal information, and we do not share it with third parties for their own advertising.
How long we keep information
- Chat transcripts: 90 days in Cloudflare KV, then deleted automatically.
- Leads in the Lead Ledger and our emails: as long as needed to follow up, provide our services and keep business records, and then deleted or anonymized.
- Client records: for as long as you are a client and afterward as needed for accounting, tax and legal purposes.
- AI receptionist recordings and transcripts: while the client business's plan is active, or for a shorter period if the client asks, and then deleted within a reasonable time after the account closes, unless the law requires us to keep them longer.
If you want your information deleted sooner, contact us (see "Your privacy rights" below).
Security
We use reasonable measures to protect information, including encrypted connections (HTTPS), access controls on our systems, secrets kept out of our code, and bot and rate-limit protection on the chat. No method of storing or sending information online is completely secure, so we can't promise absolute security. If we learn of a breach that affects your information, we will notify you as the law requires.
Children
Our website and services are for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.
Your privacy rights
Depending on the state you live in, you may have the right to:
- know what personal information we hold about you and get a copy of it
- ask us to correct information that is wrong
- ask us to delete your information
- opt out of the sale of personal information, targeted advertising or profiling (we don't do these, but you can still ask us to confirm)
To make a request, email [email protected] with the subject "Privacy request", or call (866) 571-4320. We may need to confirm your identity before we act on a request. You can use an authorized agent where the law allows. We will not treat you differently for using your rights. If we turn down a request, we will explain why, and where your state gives you a right to appeal, you can reply to our decision to ask us to review it.
If your request is about a call you made to one of our client businesses, we may pass it to that business, since it controls that information, and help it respond.
Changes to this policy
We may update this policy as our services or the law change. When we do, we will change the "updated" date on this page. If a change is significant, we will make it clear on the website or tell our clients directly.
Contact us
Email [email protected] or call (866) 571-4320. If you would like to send us a written request, write to us at the email above.
Rank Radiantly Team