AI Receptionist for Small Business
Every call answered 24/7 in a natural voice, every caller's details sent to your phone, and no more voicemail roulette while you work.
Most small businesses don't miss calls because they don't care. They miss them because the owner is with a customer, driving between jobs or finally sitting down to dinner. A caller who hits voicemail often just tries the next business on the list.
An AI receptionist answers that call. It greets the caller in your business's name, answers the common questions you would answer yourself, takes down who they are and what they need, and sends it all to your phone within moments. You decide when to call back, with the details already in front of you.
This is not a phone tree. Callers don't press 1 for sales. They talk normally, and the receptionist responds the way a well-briefed front desk would. If the caller asks a question it has an answer for, it answers. If they need something only you can decide, it says someone will call back and makes sure you have everything you need to do that. And if a caller asks whether they are speaking to a real person, it tells them it is an AI assistant.
We set it up and manage it for you. There is no software for you to learn and no script for you to write. You tell us about your business, and we handle the rest, including a monthly review of how calls are going.
How it works
- 1
We learn your business. You tell us what you do, where you work, your hours, how your process works and the questions customers ask most. We turn that into the receptionist's script: Lite uses our standard script filled in with your details, and Starter and up get a script written for your business.
- 2
We connect your phone. You either forward your current number to the receptionist or use a new number we set up. We choose the voice with you.
- 3
Calls are answered 24/7. Every call is picked up, day or night. After each one you get a text and an email with the caller's name, number and what they wanted, plus a recording and transcript.
- 4
We keep improving it. Every month we review calls, look for questions it could answer better, and update the script.
What it does
Answers every call, including early mornings, late nights, weekends and holidays.
Captures the details you need to call back: name, number and what the caller is looking for.
Books appointments into your calendar on the Pro and Business plans.
Transfers live calls to you during business hours on Pro and Business, when a caller needs you right now.
Sends emergency alerts on Pro and Business, so an urgent job doesn't sit in your inbox.
Screens out spam and robocalls, ending them in seconds so they don't use up your minutes or your attention.
Includes the website chatbot, so visitors who prefer to type get the same help.
Speaks English and Spanish on the Business plan, which also covers up to 2 numbers or locations.
Choosing the right setup
This page covers the full service. The other pages in this section focus on specific needs:
- If you mainly want calls picked up and messages taken, see our AI answering service.
- If you are weighing an AI receptionist against a human answering service or hiring staff, read our virtual receptionist comparison.
- If most of your enquiries come through your website, start with the website chatbot, or see how an AI chatbot for business and a customer service chatbot can handle questions in writing.
Receptionist plans are based on how many call minutes you need. As a rough guide, Lite covers about 1 to 2 calls a day, Starter about 4 to 5, Pro about 10 to 15 and Business about 25 to 35. Pro is the most popular, because it adds appointment booking, live transfer and emergency alerts. Business suits companies with a second location or a Spanish-speaking customer base. If you only want the chat on your website, there is a Website Chatbot plan with no phone answering.
Not sure how many calls you get? Most phone providers show call history, and missed calls count too, since those are the ones the receptionist would catch. If you pick a plan and your volume turns out higher or lower, you can change plans.
Every plan is month to month with no setup fee, and every receptionist plan comes with a 14-day money-back guarantee. Before you decide, call (866) 571-4320 and hear the receptionist for yourself.
Plans and pricing
Month to month, no setup fee, with a 14-day money-back guarantee on every receptionist plan.
Lite
$97 /month
100 call minutes a month (about 1 to 2 calls a day)
Extra minutes $0.35 each
- 24/7 call answering in a natural ElevenLabs voice
- Lead capture
- Text and email alerts
- Recordings and transcripts
- The website chatbot (500 chats a month)
- A standard script filled in with the business's details
Starter
$197 /month
300 call minutes a month (about 4 to 5 calls a day)
Extra minutes $0.30 each
- Everything in Lite
- A script written for the business
Pro
$347 /month
800 call minutes a month (about 10 to 15 calls a day)
Extra minutes $0.30 each
- Everything in Starter
- Appointment booking into the client's calendar
- Live transfer to the owner during business hours
- Emergency alerts
Business
$597 /month
2,000 call minutes a month (about 25 to 35 calls a day)
Extra minutes $0.30 each
- Everything in Pro
- Up to 2 numbers or locations
- English and Spanish
- Priority support
Website Chatbot only
$67 /month
No phone answering
- AI chatbot trained on the business's services, service area, hours and FAQs
- 500 chats a month
- Every lead sent by text and email
- No setup fee, month to month.
- 14-day money-back guarantee on every receptionist plan.
- Spam and robocalls are ended in seconds.
- Need more than 500 chats a month? Contact us.
Hear it live: call (866) 571-4320.
Who it's for
An AI receptionist suits any small business where the phone rings while the owner is busy doing the actual work.
- Contractors and home services such as plumbers, electricians, HVAC and roofers, who are on a job site or up a ladder when a new customer calls.
- Clinics, dental and wellness practices whose front desk is already juggling patients in the room.
- Law firms that need every potential client's name, number and matter captured, even at night.
- Restaurants fielding the same questions about hours, parking and reservations during the dinner rush.
- Salons, auto shops, cleaners and other service businesses where one missed call can be one lost customer.
If you have ever called back a voicemail only to hear "we already found someone," this is for you.
Industry pages: Contractors, Home services, Roofers, Plumbers, HVAC, Electricians, Dentists, Healthcare, Chiropractors, Law firms, Restaurants.
AI receptionist and chatbot services
- AI Answering ServiceAn AI answering service that picks up every call, day or night, answers common questions, takes messages and sends each lead to your phone in seconds.
- Virtual Receptionist ServicesA virtual receptionist for a fraction of the cost of staff: 24/7 call answering, appointment booking and live transfer, set up and managed for you.
- AI Chatbot for BusinessAn AI chatbot trained on your services, service area, hours and FAQs that answers visitors 24/7 and sends you every lead. From $67 a month.
- AI Chatbot for Your WebsiteAdd an AI chatbot to your website that greets visitors, answers questions and captures leads while you work. Set up and trained for you in a few days.
- Customer Service ChatbotA customer service chatbot that answers common questions about hours, services, bookings and policies instantly, and hands anything else to your team.
Frequently asked questions
Want to hear it first? Call (866) 571-4320.
Does it sound like a robot?
No. It uses a natural ElevenLabs voice and speaks in full, conversational sentences. The fastest way to judge is to call (866) 571-4320 and talk to it yourself. If a caller asks whether they are talking to a person, it tells them it is an AI assistant.
Can I keep my number?
Yes. You keep your existing business number and forward calls to the receptionist, either all the time, after hours, or when you don't pick up. If you'd rather have a new number, we can set one up for you.
What happens after hours?
It answers exactly as it does during the day: it greets the caller, answers questions from what we set up, and takes their details. You get a text and an email right away. On Pro and Business, urgent calls can trigger an emergency alert so you know to call back straight away.
What if a caller asks for a person?
On Pro and Business it can transfer the call live to you during business hours. Outside those hours, or on Lite and Starter, it takes a message with the caller's details and reason for calling and sends it to you immediately.
What if I go over my minutes?
Calls keep being answered. Extra minutes are billed at the per-minute rate shown in the plan table, and if you are regularly going over, we will suggest whether a bigger plan would cost less.
Can I cancel?
Yes. Plans are month to month with no setup fee, and every receptionist plan has a 14-day money-back guarantee. If it isn't right for your business in the first 14 days, you get your money back.
Does it work with my calendar?
On Pro and Business the receptionist books appointments straight into your calendar, using the hours and appointment types you give us. We confirm your calendar setup during onboarding.
Is it the same AI as the website chat?
They are set up from the same information about your business, so a caller and a website visitor get consistent answers. Every receptionist plan includes the website chatbot, with 500 chats a month.
Stop sending customers to voicemail
Tell us about your business and how many calls you get. We set everything up and you can hear the receptionist first by calling (866) 571-4320.