AI Answering Service
An answering service that picks up on the first ring, day or night, answers the easy questions and sends each caller's details straight to your phone.
Traditional answering services work, but the messages they take are often thin: a name, a number and "please call back." Voicemail is worse. Plenty of callers hang up without leaving one, and the ones who do rarely say enough for you to prepare a call back.
An AI answering service picks up straight away, every time. It can tell callers your hours, where you work and what you offer, and it asks the questions you would ask: what they need, where they are, how soon they need it. By the time you call back, you already know whether it is a quick quote, a routine appointment or something urgent.
It also doesn't get tired at the end of a long shift or rushed when several calls come in during a busy afternoon. The tenth caller of the day gets the same patient greeting as the first.
How it works
- 1
Tell us about the business. We gather your services, the area you cover, your hours and the questions callers ask most, plus anything the service should never say.
- 2
Point your calls at it. You set up call forwarding from your existing number, or use a new number from us. We set up the voice and the greeting in your business name.
- 3
It answers around the clock. Every call is answered 24/7. When a call ends, the caller's details land on your phone by text and in your inbox by email.
- 4
We tune it monthly. We listen back through calls each month, spot questions it could handle better and update the script.
What it does
Picks up every call so callers never hear endless ringing or a full voicemail box.
Takes a complete message: the caller's name, number and the reason for calling, in their own words.
Answers routine questions about hours, service area and what you do, from the information we set up.
Books appointments straight into your calendar on Pro and Business.
Transfers the call to you live during business hours on Pro and Business.
Ends spam and robocalls in seconds so your alerts are real customers, not sales pitches.
Adds the website chatbot with every plan, so people who find you online can get answers in writing too.
What you get after every call
Each call produces a short summary sent by text and email: who called, their number, what they need and anything else they mentioned, such as their address or a preferred time. You also get a recording and a full transcript, so if the summary leaves a question you can hear exactly what was said.
That record matters more than it seems. You can call back prepared, settle "I told you on the phone" disputes quickly, and see which questions come up again and again. We use the same recordings in our monthly review to improve how the service answers.
You decide when it answers
The service doesn't have to take every call. With call forwarding you choose when it steps in:
- All calls, if you would rather never pick up mid-job.
- After hours only, so your team handles the day and the service covers nights and weekends.
- When you don't answer, so it catches the calls you miss after a few rings.
You can change this whenever your schedule changes, for example switching to all calls during a busy season or a vacation.
Picking a plan size
Plans are sized by call minutes. Lite suits a business getting about 1 to 2 calls a day, Starter about 4 to 5, Pro about 10 to 15, and Business about 25 to 35. If you are not sure, start smaller: the 14-day money-back guarantee gives you time to see real call volume before you commit.
Want to hear it first? Call (866) 571-4320 and talk to the service yourself.
Plans and pricing
Month to month, no setup fee, with a 14-day money-back guarantee on every receptionist plan.
Lite
$97 /month
100 call minutes a month (about 1 to 2 calls a day)
Extra minutes $0.35 each
- 24/7 call answering in a natural ElevenLabs voice
- Lead capture
- Text and email alerts
- Recordings and transcripts
- The website chatbot (500 chats a month)
- A standard script filled in with the business's details
Starter
$197 /month
300 call minutes a month (about 4 to 5 calls a day)
Extra minutes $0.30 each
- Everything in Lite
- A script written for the business
Pro
$347 /month
800 call minutes a month (about 10 to 15 calls a day)
Extra minutes $0.30 each
- Everything in Starter
- Appointment booking into the client's calendar
- Live transfer to the owner during business hours
- Emergency alerts
Business
$597 /month
2,000 call minutes a month (about 25 to 35 calls a day)
Extra minutes $0.30 each
- Everything in Pro
- Up to 2 numbers or locations
- English and Spanish
- Priority support
Website Chatbot only
$67 /month
No phone answering
- AI chatbot trained on the business's services, service area, hours and FAQs
- 500 chats a month
- Every lead sent by text and email
- No setup fee, month to month.
- 14-day money-back guarantee on every receptionist plan.
- Spam and robocalls are ended in seconds.
- Need more than 500 chats a month? Contact us.
Hear it live: call (866) 571-4320.
Who it's for
An AI answering service fits businesses that can't always get to the phone but can't afford to let it go to voicemail.
- Plumbers, electricians, HVAC and other trades who take calls from a van, a crawl space or a roof.
- Home services like cleaning, pest control, landscaping and moving, where customers call several companies and book the first one that answers.
- Medical, dental and therapy clinics that need overflow cover when the front desk is busy and message taking after hours.
- Law firms that want every potential client's contact details captured, not left on a voicemail nobody checks until morning.
- Restaurants and cafes that are tired of answering "are you open?" during service.
It also suits solo owners who simply want their evenings back without missing new business.
Industry pages: Contractors, Home services, Roofers, Plumbers, HVAC, Electricians, Dentists, Healthcare, Chiropractors, Law firms, Restaurants.
Frequently asked questions
Want to hear it first? Call (866) 571-4320.
Will callers know it's an AI?
It speaks in a natural ElevenLabs voice, so many callers simply have a normal conversation. If anyone asks, it tells them honestly that it is an AI assistant. We never set it up to pretend to be a person.
Can I keep my business number?
Yes. You can keep your number and set call forwarding: always, after hours only, or when a call isn't picked up after a few rings. We walk you through the forwarding settings for your phone provider.
What happens to calls at night and on weekends?
They are answered the same way as daytime calls. You receive the message by text and email as soon as the call ends. On Pro and Business, calls you mark as urgent, such as a burst pipe or a no-heat call, can also trigger an emergency alert.
What if someone insists on speaking to a person?
The service takes their details and a note of what they need, and tells them someone will call back. On Pro and Business, it can transfer the caller to you live during your business hours instead.
What if I use more minutes than my plan includes?
Your calls are still answered. Extra minutes are charged at the rate shown in the plan table. Spam and robocalls are ended in seconds, so they barely touch your minutes.
Can it book appointments?
On Pro and Business, yes: it books straight into your calendar using the availability and appointment types you give us. On Lite and Starter it takes the caller's details and preferred time so you can confirm the booking yourself.
Is there a contract?
No. Plans are month to month with no setup fee, and every receptionist plan has a 14-day money-back guarantee. You can cancel whenever you like.
Related
- AI Receptionist for Small BusinessAn AI receptionist that answers every call 24/7 in a natural voice, captures leads, books appointments and texts you the details. Plans from $97 a month.
- Virtual Receptionist ServicesA virtual receptionist for a fraction of the cost of staff: 24/7 call answering, appointment booking and live transfer, set up and managed for you.
- AI Chatbot for Your WebsiteAdd an AI chatbot to your website that greets visitors, answers questions and captures leads while you work. Set up and trained for you in a few days.
Let every call reach you, even when you can't pick up
Tell us about your business and how many calls you get. We set everything up and you can hear the receptionist first by calling (866) 571-4320.