Customer Service Chatbot
A customer service chatbot that answers routine questions about hours, services, bookings and policies instantly, and passes everything else to your team.
Try it: this is our own website chat
The assistant below is the same kind of chatbot we set up for clients, trained on our services. Ask it anything about Rank Radiantly.
Loading the chat…
Open the chat on this page. It is our own website chatbot, and it works the way a customer service chatbot should: it replies instantly, keeps to the point, asks one question at a time and passes your details to our team when a person needs to follow up. Ask if it is an AI and it will say yes. For your business, it would be set up with your hours, services, booking process and policies instead of ours.
Every business has a short list of questions it answers over and over. What are your hours? Do you work weekends? How do I reschedule? What is your cancellation policy? Do I need to pay a deposit? Each one only takes a minute, but together they add up to a real share of your team's day, and a customer waiting on hold for a simple answer is not a happy customer.
A customer service chatbot answers those questions the moment they are asked, at any hour, in plain language. Customers get what they need without calling, and your team's time goes to the conversations that need a person.
How it works
- 1
We gather your answers. Your services, area, hours, booking steps and the policies customers ask about, along with anything the chatbot should never discuss.
- 2
We set it up on your site. The chat window goes onto your website. On a receptionist plan we also connect your phone line, by forwarding or a new number, and set up the voice.
- 3
It answers 24/7. When a conversation needs a person, the customer's details are sent to you by text and email.
- 4
We refine it every month. We review conversations, find questions it handled poorly and update its information.
What it does
Answers routine questions about hours, services, bookings and policies.
Explains your processes, such as how to reschedule, what happens at a first visit or how quotes work.
Collects details for anything it can't resolve: the customer's name, contact information and what they need.
Sends each hand-off to you by text and email right away.
Stays within the boundaries you set, and admits when it doesn't know.
Handles 500 chats a month on each plan.
Add the phone line. Customers who call deserve the same quick answers. Every AI receptionist plan includes this chatbot and adds a receptionist that answers your phone 24/7 in a natural ElevenLabs voice, captures each caller's details and sends them to you. On Pro and Business it also books appointments, transfers live calls during business hours and sends emergency alerts, and Business adds English and Spanish. Call (866) 571-4320 to hear it.
What it hands to your team
A good customer service chatbot knows its limits. Trying to handle everything is how chatbots earn a bad reputation, so we set yours up to pass these to a person rather than attempt them:
- complaints and anything that sounds like an unhappy customer,
- refund, billing and payment questions,
- requests for exceptions to your policies,
- anything medical, legal or safety-related,
- any question it has no information about.
In each case it tells the customer a person will follow up, collects their details and sends them to you by text and email. We also set it up never to ask for passwords or payment details.
Why the hand-off matters
Customers don't mind talking to a chatbot about opening hours. They do mind being stuck in a loop when they have a real problem. A clean hand-off respects that: the customer explains once, the chatbot confirms that a person will be in touch, and your team gets the full context instead of starting from scratch.
It also protects you. A chatbot that promises a refund or waives a fee on its own creates a problem you then have to fix. Keeping those decisions with your team means the chatbot can be helpful without speaking for you on things that matter.
Getting your policies ready
Before setup, it helps to write down the answers your staff already give: hours including holidays, how to book and reschedule, cancellation and deposit rules, what to bring, and where to park. If some of these aren't written down anywhere yet, we will help you put them into words. It is often worth publishing the same answers on your website afterwards, so customers who prefer to read can find them too.
Plans and pricing
Month to month, no setup fee, with a 14-day money-back guarantee on every receptionist plan.
Lite
$97 /month
100 call minutes a month (about 1 to 2 calls a day)
Extra minutes $0.35 each
- 24/7 call answering in a natural ElevenLabs voice
- Lead capture
- Text and email alerts
- Recordings and transcripts
- The website chatbot (500 chats a month)
- A standard script filled in with the business's details
Starter
$197 /month
300 call minutes a month (about 4 to 5 calls a day)
Extra minutes $0.30 each
- Everything in Lite
- A script written for the business
Pro
$347 /month
800 call minutes a month (about 10 to 15 calls a day)
Extra minutes $0.30 each
- Everything in Starter
- Appointment booking into the client's calendar
- Live transfer to the owner during business hours
- Emergency alerts
Business
$597 /month
2,000 call minutes a month (about 25 to 35 calls a day)
Extra minutes $0.30 each
- Everything in Pro
- Up to 2 numbers or locations
- English and Spanish
- Priority support
Website Chatbot only
$67 /month
No phone answering
- AI chatbot trained on the business's services, service area, hours and FAQs
- 500 chats a month
- Every lead sent by text and email
- No setup fee, month to month.
- 14-day money-back guarantee on every receptionist plan.
- Spam and robocalls are ended in seconds.
- Need more than 500 chats a month? Contact us.
Hear it live: call (866) 571-4320.
Who it's for
A customer service chatbot earns its keep in businesses where staff answer the same handful of questions all day.
- Home services and contractors asked "when will the technician arrive?", "do you offer financing?" and "what areas do you cover?"
- Clinics and practices asked about hours, parking, what to bring and how to reschedule. We set it up so it doesn't ask for health details.
- Law firms asked about consultation process, office locations and what documents to bring.
- Restaurants asked about hours, dietary options, takeout and private dining.
- Retail and service businesses fielding questions about returns, deposits and cancellation policies.
Your team keeps the conversations that need a person, and the chatbot handles the rest.
Industry pages: Restaurants, Real estate, Home services, Med spas, SaaS, Law firms, Dentists.
Frequently asked questions
Want to hear it first? Call (866) 571-4320.
Can it handle complaints?
It can listen, acknowledge the problem and collect the details, then pass them to you by text and email so a person can follow up. We don't set it up to argue, offer refunds or make promises on your behalf. Those decisions stay with you.
Will customers know it's a bot?
If they ask, yes. The chatbot says it is an AI assistant whenever someone asks, and it never claims to be a member of your staff.
How does it know my policies?
We set it up with your hours, services, booking process and the policies you want it to explain, such as cancellations or deposits. When a policy changes, tell us and we update it. We also review conversations every month for anything it answered poorly.
What if it gets a question it can't answer?
It says it will pass the question to the team, takes the customer's name and contact details, and sends it to you straight away. It is set up to admit what it doesn't know rather than invent an answer.
Is it the same AI as the phone receptionist?
They share the same information about your business, so customers get consistent answers whether they chat or call. Every receptionist plan includes the chatbot.
What if I need more than 500 chats a month?
Each plan includes 500 chats a month. If you need more, contact us and we will set up something that fits.
Can I cancel?
Yes. There is no setup fee and plans run month to month. Every receptionist plan also comes with a 14-day money-back guarantee.
Related
- AI Chatbot for BusinessAn AI chatbot trained on your services, service area, hours and FAQs that answers visitors 24/7 and sends you every lead. From $67 a month.
- AI Chatbot for Your WebsiteAdd an AI chatbot to your website that greets visitors, answers questions and captures leads while you work. Set up and trained for you in a few days.
- Virtual Receptionist ServicesA virtual receptionist for a fraction of the cost of staff: 24/7 call answering, appointment booking and live transfer, set up and managed for you.
- AI Receptionist for Small BusinessAn AI receptionist that answers every call 24/7 in a natural voice, captures leads, books appointments and texts you the details. Plans from $97 a month.
Give your customers answers without tying up your team
Tell us about your business and how many calls you get. We set everything up and you can hear the receptionist first by calling (866) 571-4320.